Frequently Asked Questions

FAQ Guide

What do I do after an auto accident?

  1. Stay as calm as possible.
  2. Check for injuries. Life and health are more important than damage to vehicles. When in doubt, call an ambulance.
  3. If the accident is minor and there are no injuries, move the vehicles to a safe area that is clear of traffic. Many insurance companies recommend calling the police.
  4. Notify your insurance company immediately.
  5. Make notes about the accident, including specific damages to all vehicles involved. Write down the names, driver's license numbers, and license plate numbers for all involved. Get witness information if possible.
  6. Be polite. Allow law enforcement officials and insurance companies to determine who is at fault in the accident. Always be honest.
  7. If you have a camera or camera-phone, take pictures if it can be done safely. Smartphone users: many insurance companies now have smartphone apps!
  8. Contact the repair facility of your choice to schedule your vehicle for repairs or towing assistance. Let the collision repair center staff help you. They can make the arrangements to make things easier for you.
  9. Call or visit the repair center once you have your claim information. You will need to sign a work authorization to begin the repair process.

Do I need three estimates?

Am I required to notify my insurance company before repairs begin on my vehicle?

What is a DRP shop?

What should I look for when choosing a repair facility?

Why is my insurance company referring me to Collision Masters?

Who is responsible for the guarantee of workmanship and safety of my vehicle repairs?

What if an insurance company refuses to work with the repair facility I choose?

Who is responsible for payment to the repair facility?

Do I have to pay for a rental car?

When is my deductible due and how do I know how much it is?

What should I do when I pick up my repaired vehicle?

What are my payment options?